If it were up to us, we would mail your magazines on the 25th of the month, and every one of you would receive them on the following day. Obviously, there are certain factors that make this next to impossible.
As if dealing with slow delivery isn't already a problem, this has been all over the news recently:
http://www.connectmidmissouri.com/news/story.aspx?id=694156#.Tt_ONWBqMw0
http://www.bizjournals.com/stlouis/blog/2011/12/stamping-out-the-post-office.html
Yup, they are closing 250 mail processing centers.
We are appreciative of the (almost always) kind calls we receive from our subscribers checking on the whereabouts of their most current issue. As I mentioned earlier, we mail on the 25th of the month, and are recommended by USPS to allow 15-20 days for your magazine to arrive to you. If you haven't received your magazine by the 15th of that month (for example, if it was the December issue, it would be December 15) then you should feel free to give us a call and we will replace it for you. We keep a record of whose magazine we have to replace, and try to fix any patterns of lost magazines immediately by verifying your address and if necessary contacting your postmaster.
Sue, Kelly and I all want you to get your magazines as quick as possible. We work so hard on our magazine, we want you to be able to enjoy it in a timely manner! After all, magazines are "time sensitive," they contain dates and information that you need before an event happens, not after.
I would like to be able to say that things will get better, but if you watch the news you know that's just not true. Please, hang in there with us. Your magazines were mailed with the most positive and optimistic thoughts behind them, wishing them a safe and quick journey to you. Just stick it out a little longer. They are worth the wait.
--Cori
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